TSA vs Kwik Trip-The Intellectual Insanity of Institutionalizing Lousy Service

Recently I did two seemingly unrelated activities that sparked thought, analysis, and frustration. First, I flew to Phoenix and back. Second, I bought milk and bananas at my local convenience store. Spending hundreds of dollars on a plane ticket entitles me to stand in long lines, endure scrutiny from authority, be treated as guilty until […]

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